Return Policy

We offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

Eligibility for Returns
To qualify for a return for both defective and non-defective products, your item must be in the same condition as when you received it—unused, with tags, and in its original packaging.

Please provide the receipt or proof of purchase with your return request.

Initiating a Return
To start a return, please contact us at support@gorillaplex.com 

Once your return is approved, we’ll provide a return shipping label along with detailed instructions on how to send your item back. Please note, items returned without prior authorization will not be accepted.

For any questions about returns, feel free to reach out to us at support@gorillaplex.com

Damages and Issues
We ask that you inspect your order upon arrival and contact us right away if you received a defective, damaged, or incorrect item. We’ll work with you to resolve any issues quickly.

Non-Returnable Items
Certain items are non-returnable, including custom products (like special orders or personalized items) and certain health and personal care items. We also do not accept returns for hazardous materials, flammable liquids, or gases. For questions on your specific item, please reach out.

Exchanges
For exchanges, the quickest way to receive your preferred item is to return the original item first. Once the return is accepted, you may place a new order..

Refunds
Once we’ve received and inspected your return, we’ll let you know if the refund is approved. Approved refunds will be processed back to your original payment method within 10 business days. Please remember that banks and credit card companies may take some additional time to process the refund.

Contact Information

  • CompanyGorillaPlex
  • Email: support@gorillaplex.com
  • Phone:+18667134467
  • Address: 55 Talmadge Rd, Edison, NJ 08817